Responsible Gambling at Gaming Club

Responsible Gambling at Gaming Club Australia

Gaming Club Australia is built for entertainment, not income. Pokies and casino games are designed for fun, with outcomes based on chance. The tools on this page exist to help you stay in control of your time and your money whenever you play.

We provide a set of account-level safer-gambling tools so you can set your own boundaries before you start a session, not after. Using them is simple, free, and entirely your choice. None of them require you to explain yourself or justify why you want a limit in place.

This page explains what each tool does, how to switch it on, how self-exclusion works, the signs that gambling may be becoming a problem, and where to get confidential help in Australia. Playing is strictly for adults aged 18 and over.

Setting a Limit on Your Account

Deposit, loss and time limits are set from your account dashboard. The process takes a few minutes and the limit applies immediately once confirmed.

1. Log in to your Gaming Club account and go to your account or profile settings.
2. Find the responsible gambling or safer-play section of your dashboard.
3. Choose the type of limit you want: deposit, loss, or session time.
4. Select a daily, weekly or monthly value and confirm the amount.
5. Save the change. Reductions to a limit apply straight away.
6. Increases to a limit take effect only after a cooling-off period, giving you time to reconsider before the higher limit becomes active.
7. Contact support if you want to check your current limits or confirm a change has been applied.

Set limits before you deposit, while you are calm and not mid-session. A limit is only useful if it is in place before you feel tempted to go past it.

Safer Gambling Tools Available on Your Account

Each tool below targets a different part of play: how much you spend, how long you play, and whether you take a break. You can use one tool or combine several.

Why reality checks matter

Time passes quickly during a pokies session. A reality check interrupts play with a simple on-screen reminder of how long you have been logged in, so you can make a conscious decision to keep playing or stop.

Combining tools

Limits work best together. A deposit limit controls what goes in, a loss limit controls what you can lose, and a time reminder controls how long you are exposed to the session at all.

Self-Exclusion and How It Works

Self-exclusion lets you lock yourself out of your account for a period you nominate. It is the strongest tool available when you need a complete break rather than a smaller limit.

Requesting self-exclusion

• Contact support or use the responsible gambling section of your account to make the request.
• Choose the exclusion period that suits your situation.
• Your account access is blocked for the duration you select; you will not be able to log in or deposit during this time.
• Marketing emails and promotional contact stop once self-exclusion is active.

What happens after exclusion ends

Self-exclusion is designed as a firm break, not a pause you can cancel on a whim. If you are unsure how long you need, choose a longer period rather than a shorter one. You can discuss your options confidentially with support before deciding.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually. Knowing the early signs makes it easier to act before things escalate.

• Spending more time or money on pokies than you planned to, on a regular basis.
• Chasing losses by depositing again to try to win back what you lost.
• Hiding your play, spending, or losses from family or friends.
• Feeling irritable, anxious or restless when you try to cut back or stop.
• Using money set aside for bills, rent or essentials to fund play.
• Borrowing money or selling things to keep gambling.
• Neglecting work, study or relationships because of time spent playing.
• Gambling to escape stress, sadness, or other difficult emotions.

Noticing even one or two of these signs in yourself or someone you know is worth taking seriously. Early action is far easier than untangling a long-term pattern.

Where to Get Help Locally

Confidential support is available in Australia for anyone affected by gambling, whether it is your own play or someone else's.

• Gambling Help Online: 1800 858 858, available 24/7, free and confidential. Visit gamblinghelponline.org.au for live chat, phone support and local referrals.
• Lifeline: 13 11 14 for broader crisis support if you need to talk to someone urgently.

You can also speak with family, a GP, or a counsellor. Reaching out early, before debt or distress builds up, makes a real difference. Gaming Club Australia is strictly for players aged 18 and over. If gambling stops being fun, use the tools on this page or contact Gambling Help Online for support.

Frequently Asked Questions

How do I set a deposit limit on my Gaming Club account?

Go to your account settings and find the responsible gambling section, then choose deposit limit and select a daily, weekly or monthly amount. Reductions apply immediately, while increases only take effect after a cooling-off period.

Can I reverse self-exclusion early if I change my mind?

No. Self-exclusion is designed to be a firm break for the period you select, so it cannot be cancelled early on request. Choose your exclusion period carefully and speak with support first if you are unsure.

What is a reality check and how does it help me?

A reality check is an on-screen reminder that shows how long you have been playing during a session. It interrupts play at intervals you choose, helping you notice time passing and decide consciously whether to continue.

Where can I get confidential gambling support in Australia?

Gambling Help Online is available 24/7 on 1800 858 858 and at gamblinghelponline.org.au, offering free phone and live chat support. Lifeline on 13 11 14 is also available for broader crisis support.

What is the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account, while a loss limit caps how much you can actually lose over a set period, regardless of deposits. Setting both gives you two layers of control.

Is self-exclusion permanent once I request it?

Not necessarily. You choose the exclusion period when you make the request, and your account stays blocked for that full duration. Contact support beforehand if you want to discuss what length of exclusion suits your situation.